Greenville facilities
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Pitt County K9 Academy Boarding & Grooming

855 Rivit St, Greenville, NC 27834

4.8
422 Google reviewsGoogle Verified
Accepts puppiesGroomingTrainingClimate controlledOnline booking

Overview

Pitt County K9 Academy is a family-owned facility in Greenville, NC owned by Macon Moore, a former K9 Handler with 20+ years of experience. They offer boarding, doggie daycare, grooming, and training services with climate-controlled kennels and daily report cards. The facility has two locations and provides additional services like pet taxi and mobile grooming.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: rabies, distemper, Bordetella

Policies & Details

Hours & Billing

Checkout time:12pm
Late pick-up fee:$20
Billing method:Per night

Cancellation & Deposits

Deposit required โ€” $300-$475 depending on service
Holiday surcharge โ€” $50/night

Care & Play

Group play
Daily updates โ€” Free
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” $5 off per night for second dog
Owner operated

What Reviews Say

356 reviews analyzed

Pitt County K9 Academy receives overwhelmingly positive reviews (95%+ 5-star ratings) with exceptional marks for staff friendliness, dog happiness, and grooming quality. The facility excels in training programs and maintains excellent communication through daily report cards. Minor concerns include occasional price complaints, limited facility tours (due to safety protocols with loose dogs), and a few isolated incidents involving a deceased dog's handling and one malnutrition claim (owner provided detailed response). The owner actively responds to reviews professionally, including addressing negative feedback. This is a highly trusted, long-term care provider with strong community loyalty.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Safety
4.7
Communication
4.7
Facility
4.6
Value
4.5
Drop-off / pickup
4.5

People love

Exceptional staff friendliness and caring(180)Dogs love attending/look forward to visits(95)Excellent grooming results(85)Great training programs(75)Daily updates and communication during stays(45)Reasonable pricing(30)Good with anxious/senior dogs(25)

Staff shoutouts

Cheyenne(12 mentions)Lauren(12 mentions)Shian(10 mentions)Vanessa(8 mentions)Piper(8 mentions)Vincent(12 mentions)Macon(15 mentions)Maggie(6 mentions)Logan(6 mentions)Ashley(5 mentions)Holly(4 mentions)

Worth noting

Dog returned malnourished/underweight after training

โ€œWe just got Sega back from the two week training course and she is malnourished. You can feel every bone in her back and hips.โ€

Charged cancellation fee after dog passed away

โ€œI also reviewed the emailed receipt and they charged me a cancellation fee for our dog passing away!โ€

Poor communication about deceased dog

โ€œI called the morning before drop off to let them know she wouldnโ€™t be attending as she passed away. I was told "ok".โ€

Inability to tour facility

โ€œI did find it weird that I couldn't go in and see the place for myself.โ€

Missing items (toys) and dirty bedding returned

โ€œHis bed was returned to us dirty and smelly in a trash bag and his toys were missing.โ€

Price concerns(2 mentions)

โ€œI find it hard to pay the high price. My dogs cut is more than my wifeโ€™s and my cuts combined.โ€

Limited tour/access to facility(2 mentions)

โ€œI did find it weird that I couldn't go in and see the place for myself.โ€

Training not effective for aggression issues

โ€œThis trainer can only teach your dog to sit and stay. Other than that I'd go somewhere else. I came Looking for help in regards to aggressiveness due to protectiveness over the owner.โ€

Owner replies to 95% of reviewsAvg response: 1dprofessional tone145 repeat customers

Top Rated

4.8 stars from 422+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 422 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities5 of 14
Reviews422
Repeat customersNumber of reviews that mention returning or being a regular customer.145

Min puppy age

4 months

Pricing

Boarding

$40โ€“$50/night

Daycare

$25/day

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