PetSuites Greenville

Dogs returning sick (conjunctivitis, parasites, pneumonia) with inadequate communication

“When we picked him up today, he has a HORRIBLE ear infection. How nobody notices the blood coming out of our poor puppy's ear is truly unbelievable.”

Dogs crated for excessive periods instead of receiving promised playtime

“I noticed that they were unaccounted for in the play yards... She responded YES. FOR HOURS!!!!”

Wrong food given to dogs / food mix-ups

“Our dog was given another pets food. We were lied to about it.”

Staff on phones instead of supervising dogs

“They do not play with the dogs in yards they sit on cell phones all day and scream at them to stop barking.”

Dogs returned with injuries (wounds, cuts) not promptly addressed

“Our dog has a gaping wound on his shoulder from what evidently started as a little scratch while at this facility.”

Camera access not available or not working(8 mentions)

“I only wish they had cameras so I can check in and watch my pup play.”

Communication failures - no updates during stay(6 mentions)

“We weren't given any updates during their week-long visit and when we picked them up, we were given no information on how they did.”

Price/value concerns(5 mentions)

“A little pricey, but worth it.”

Staff professionalism issues (rude front desk, inexperienced handlers)(5 mentions)

“The woman at the front desk was so rude. She didn't greet us, nor was she helpful at all.”