Bark & Roll

Strong urine smell throughout facility - customers could smell it outside before entering

“the whole place smelled STRONGLY like urine. My wife and I could smell it outside as we were walking up to the door”

Potential infection spread - dog contracted infection at facility

“I had called them to tell them I believed my dog got an infection from there and they said yes a lot of the dogs are getting it”

Dog picked up soaking wet from bath, left in wet kennel

“When we showed up, they pulled her out of her kennel and was soaking wet. So if we had showed up later, she wouldve sat in her kennel all wet until she dries up naturally”

Staff professionalism and communication issues(3 mentions)

“Unbelievably unprofessional and rude... At intake, the receptionist seemed to be paying little attention... I could hear her bad-mouthing me in the background”

Inconsistent service quality(2 mentions)

“We've used this place several times in the past 1.5yr and this has not happened before. I don't know if they have a new management, but today's experience was very disappointing”

Facility cleanliness concerns(2 mentions)

“the whole place smelled STRONGLY like urine”