Dogtopia of Dulles

Reported grooming quality and an injury that the reviewer says was not disclosed at pickup

“I had them groomed and they weren’t fully dry or brushed out. There was one time I picked them up and my dog was slightly bleeding.”

Reported unexplained grooming or handling incident and disputed accountability

“a large chunk of hair missing from her rear and it was done in such a way as to evenly remove the same amount across the whole section (typical of scissors).”

Reported intimidating and verbally aggressive owner interaction

“the male owner yelled at me in front of the person who was still checking out in front of me.”

Reported extended time-outs for higher-energy dogs

“The higher energy levels, are put in "time-outs" frequently and for long periods of time”

Allegation of dishonest or inadequate customer-service communication

“front desk staff will lie to appease u rather than addressing the issue”

Reported abrupt closure notice and inadequate communication at another Dogtopia location

“the sudden announcement that the facility was closing, with only one week’s notice”

Rude customer service(2 mentions)

“Rude customer service from Jennifer.”

Poor communication or lack of response(2 mentions)

“I reached out via email and never received a response”

Grooming or handling concerns(2 mentions)

“There were also times I had them groomed and they weren’t fully dry or brushed out.”