Pender Pet Retreat at Dulles Gateway

Dog returned with missing tooth, wounds on leg, traumatized - CDC quarantine case

“Later on I found one of her front teeth is half missing!!! And there's wound on her back leg. She didn't eat in the first 3 days, and she is still suffering from PTSD after one month.”

Dog covered in feces, hoarse from excessive barking, 11-year-old rescue

“When I picked him up this morning he was covered in poop. I mean even in his ears. He was so subdued when I picked him up, he didn't even bark, didn't greet us as I expected.”

Dog traumatized after first boarding, lost voice, cowering

“She was quite traumatized. She had basically lost her voice. Probably from barking constantly because she was so afraid. She was also cowering like we have never seen her before.”

Dogs returned with injuries/wounds requiring veterinary care

“Our dogs have come home from their last two visits here with varying degrees of wounds, one requiring stitches.”

Senior dog died after boarding - no vet care provided despite symptoms

“Our 12 year old was very, very sick. He could barely walk and didn't even wag his tail when he saw us. Within 48 hours of us getting him home, he passed away.”

Dogs lost significant weight during stay, found with feces on them

“Our twenty-pounder lost four pounds--a significant percentage of body weight... The older one was shaking... She was caked in fecal matter, under her tail and across her body.”

Canine influenza outbreak at facility

“I have 3 sick dogs now because I fostered a dog that stayed here last week and the foster dog picked up k9 influenza here. They have a known contagious break out and continue to keep their doors open.”

High pricing/fees(15 mentions)

“It cost almost 1500.00! For the exam and rabies vaccine and the required overnight board. They are taking advantage of the people who love their pets.”

Lack of updates during stay(12 mentions)

“We didn't get any updates on our puppy for the entire time we were away.”

Camera issues/not working properly(8 mentions)

“The camera was at an odd angle and extremely blurry, ultimately providing a very limited and unclear view of our dog.”

Dogs getting kennel cough or illness(6 mentions)

“When I brought my dog home he had a horrible case of kennel cough.”

Staff not following instructions(5 mentions)

“I had to ask 30 questions in order to get the answers I was looking for that should have been addressed without me asking.”