Barks A Lot Pet Resort

Dogs left unattended for extended periods (11-12 hours overnight)

“Beverly reassured me they were not left unattended for 12 hours just 11 hours (from close at 6:30pm until open 7am)”

Dog returned with injury/bite marks

“We noticed two distinct bite marks on our golden retriever's paws. Visible puncture wounds; you could see holes on his paws.”

No staff present at facility

“I paid extra for my pup boarding on Sunday... NO ONE was on site.. I asked her to please have someone bring my pup outside to me and she said everyone was on lunch... I don't think she like me questioning her because she got very loud and belligerent.”

Dog contracted fleas while boarding

“The very first time my dog boarded with them she came home with fleas, despite that I still sent her back, my mistake.”

Unsanitary conditions - dog returned covered in urine

“My dog also came home to me covered in what I can only assume was her pee.”

Dog was scared/lonely during stay with no proof of care

“I think I just got scammed and my dog spent 3 scared and lonely days by herself.”

Poor communication - not returning calls, hard to reach(5 mentions)

“I called multiple times in 1 day within business hours... Never got an answer or a call back.”

Owner Beverly's rude/unprofessional attitude(10 mentions)

“The owner has a very short temper, she forgets that as a client we pay for the services.”

Hidden fees and unexpected charges(4 mentions)

“They added a $100+ spa package without consent... I never received a phone call to let us know what was needing to be done.”

Dogs returned in poor condition(6 mentions)

“When I picked her up she could barely walk.”

Lack of transparency - no facility tours, no live feeds(3 mentions)

“They will NOT let you see their place and where dog will be... no staff has a mask on and the kennels are outside?”