Baxter's Playhouse
160 N New Hope Rd, Gastonia, NC 28054
Overview
Baxter's Playhouse is a family-owned dog boarding and daycare facility in Gastonia, NC featuring 10,000 sq ft of indoor play space and outdoor fenced play area. The facility offers standard and luxury boarding suites, daily daycare services, and grooming, with 24-hour security, climate-controlled suites, and overnight staff supervision. Pricing ranges from $41/day for daycare to $45-60/night for boarding with various suite options.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
116 reviews analyzedBaxter's Playhouse is an exceptional family-owned dog daycare and boarding facility with an almost perfect 4.9 average rating across 116 reviews. Customers consistently praise the staff's genuine love for dogs, daily photo updates, and the facility's policy of allowing dogs to play freely during the day rather than being crated. The only notable concerns are breed restrictions (particularly for pit bulls), occasional communication difficulties during busy periods, and waitlist challenges. The owners Don and Abby are frequently mentioned by name with tremendous affection, and many reviewers describe the facility as their dog's 'home away from home.'
People love
Staff shoutouts
Worth noting
Breed restrictions (pit bulls/bully breeds)
โAbby called me back shortly after booking online and said they can't accept my pit bull.โ
Difficulty reaching by phone/booking process issues
โNo call back, no answer on phone, left voicemail and still nothing.โ
Rude initial interaction during inquiry
โThe man that spoke to me began the conversation as if I were an inconvenience to him and told me this was the worst time that I could speak to him.โ
Breed restrictions(3 mentions)
โThey breed restrict and are deceptive about it!โ
Difficulty with booking/waitlist(2 mentions)
โAlways booked, put on wait list, never followed up with. Hard to get your dog in here.โ
Communication responsiveness during peak times(2 mentions)
โNo call back, no answer on phone, left voicemail and still nothing.โ
At a Glance
Pricing
Boarding
$45โ$60/night
Daycare
$41/day
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