Windsor facilities
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Best Friends Pet Hotel

1379 US-130, Windsor, NJ 08561

4.9
278 Google reviews
Live webcamOutdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOnline booking

Overview

Best Friends Pet Hotel in Windsor, NJ is a premium pet care facility offering boarding, doggy day camp (with mandatory interview), puppy play group, and grooming services. The facility features petcams for live viewing, climate-controlled environments, certified staff, and a membership program called Canine Crew with multiple tiers. Stephanie serves as Center Manager, and the facility requires temperament testing for new daycare dogs.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies2+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Cancellation & Deposits

Holiday surcharge

Care & Play

Group play
Solo play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

What Reviews Say

263 reviews analyzed

Best Friends Pet Hotel is highly regarded for its long-tenured staff and exceptional grooming services, with many customers visiting for over 20 years. Pet owners frequently praise the transparency provided by pet cams and photo updates, noting that their animals return home happy and exhausted. While sentiment is overwhelmingly positive, a few recent reviews highlight rigid enforcement of medical policies that can cause significant last-minute stress for travelers.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Communication
4.7
Drop-off / pickup
4.7
Facility
4.6
Value
4.5
Safety
4.2

People love

Exceptional Grooming(45)Pet Cams & Photo Updates(28)Longevity/Trust(35)

Staff shoutouts

Cheryl(12 mentions)Barb(11 mentions)Stephanie(5 mentions)Melissa(3 mentions)

Worth noting

Last-minute boarding refusal due to medical policy inconsistency

“They left me scrambling less than 6 hours before a flight... the policy had now magically changed, and they wouldn’t take him under any circumstances.”

Allegation of poor hygiene and neglect during long stay

“I had to pull my dog out like it was never allowed to leave the malodorous cage. And then saw feces on its coat at the hips.”

Strict Vaccination/Medical Policies(3 mentions)

“We wish she could have stayed with us but we did need to see proof of Bordetella. We did try to reach your vet but they were closed.”

Pricing for small animals

“Charging $80/night for 4 little finches in one cage? Ridiculous!”

Owner replies to 98% of reviewsAvg response: 2dprofessional tone42 repeat customers

Top Rated

4.9 stars from 278+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 278 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.7/ 5
Amenities8 of 14
Reviews278
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Min puppy age

2 months

Pricing

Contact facility for pricing

Contact

Visit Website+1 609-448-3114Get directions to 1379 US-130, Windsor, NJ 08561

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