Windsor facilities
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Stay & Play Pet Care

1716 NY-79, Windsor, NY 13865

4.9
147 Google reviews
Cage-freeOutdoor yardMedication adminGroomingOnline booking

Overview

Stay & Play Pet Care is a dogs-only boarding and daycare facility in Windsor, NY with a 4.9 Google rating. They offer cage-free boarding in floor-to-ceiling kennels ($40/night base rate), daycare ($21.30 + tax), and add-on services including enrichment, nature walks, and spa treatments. The facility requires current rabies, distemper, and bordetella vaccinations, and has a strict cancellation policy with deposit requirements.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:8:30am-10am
Pick-up hours:5pm-6pm

Cancellation & Deposits

Cancellation notice:8 days notice
Cancellation penalty:Deposit forfeited if cancelled 0-7 days prior to drop-off; deposit credited to account if cancelled 8+ days prior
Deposit required — Full payment within 24 hours for 3 days or less; 3 days deposit for 4+ days
Holiday surcharge — $45/day (peak pricing)

Care & Play

Group play
Daily updates — Free
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — $32/additional sibling per day
Owner operated

What Reviews Say

146 reviews analyzed

Stay & Play Pet Care is highly regarded for its personalized attention, with numerous owners of anxious or 'reactive' dogs praising the facility for making their pets feel safe. The owner, Charlotte, is frequently cited for her expertise and for providing photo/text updates that ease owner anxiety. While there is one severe outlier complaint regarding grooming neglect, the overwhelming consensus describes a clean, high-energy environment where dogs return home happy and exhausted.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Safety
4.9
Communication
4.9
Facility
4.8
Value
4.7
Drop-off / pickup
4.5

People love

Photo/Text Updates(15)High Energy/Exercise(22)Trust for Anxious Dogs(12)

Staff shoutouts

Charlotte(48 mentions)Stephanie(3 mentions)Christina(2 mentions)

Worth noting

Allegation of neglect regarding grooming and skin condition

“My poor little dog suffered terribly all week with itching and no care, as a result her skin is flaking... Her fur was in such a horrible scary state.”

Strict office hours(2 mentions)

“Sorry you felt the need to leave a 1 star review for showing up after the office was closed.”

Owner replies to 28% of reviewswarm tone34 repeat customers

Top Rated

4.9 stars from 147+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 147 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.9/ 5
Amenities5 of 14
Reviews147
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

Boarding

$40–$45/night

Daycare

$21.3–$23/day

Contact

Visit Website+1 607-727-9919Get directions to 1716 NY-79, Windsor, NY 13865

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