Biscuits & Bath - Financial District

Dog returned covered in urine with pressure sores and swollen leg requiring $1,400 vet visit

“When he was returned to my apartment, he was covered in urine and had traces of poop on him. He had multiple pressure sores and the skin on his hind legs had turned purple.”

Dog handler observed pulling dog aggressively by choke chain

“I just witnessed one of the dogs get pulled aggressively by his chocker.”

Dog walker aggressive with elderly dachshund, dog yelping in pain

“She was young with bose headphones on walking 3 dogs... She did something to the dachsund that hurt the dog and was yelping in pain.”

Dogs not taken outside for bathroom during 8+ hour daycare - forced to soil same area where they play/rest

“Biscuits & Bath does NOT take the dogs outside at all for 8+ hours. They have the dogs go to the bathroom inside, the same place they are playing and resting.”

Boarding dog not fed correctly, returned hungry

“I believe the dog was not fed correctly and returned with half the food was not fed. my dog ate the entire bowl of kibbles once he got home. he must be very hungry.”

Grooming quality issues - uneven cuts, rushed work, damaged coat(5 mentions)

“They not only buzzed her, but it was utterly UNEVEN EVERYWHERE. From her paws to the top of her head.”

No outdoor walks included in daycare price - $14 per walk extra(3 mentions)

“They don’t tell you explicitly that they don’t take the dogs out while they are at daycare. Each walk is 14$ extra, on top of 52$ for a full day.”

Communication failures - contradictory info, no response to messages(3 mentions)

“Staff are often contradicting themselves in communications to customers. Not sure they are even informed on policy changes.”

Perceived high cost / value concerns(4 mentions)

“Paid for grooming and it was done way too quickly... Please stay away for the safety of your own animal.”