Biscuits & Bath - Greenwich Village

Grooming injuries - cuts, wounds, bleeding during grooming

“My dog went in for grooming and when I picked him up, the crown of his head was raw, bleeding, and oozing.”

Dogs not walked during boarding - forced to soil in facility

“They said they don't take the dogs outside to use the bathroom - they just have them poop and pee inside.”

Sanitation issues - urine/feces in facility, smell

“The smell of urine upon walking in is getting worse in this space and needs a proper cleaning service to deep clean.”

Dogs getting sick - kennel cough, giardia, parasites

“I come home and he has kennel cough! This is not a freak accident, this is the 2nd time my dog has gotten kennel cough from them!”

Rough handling of dogs by staff

“I witnessed a worker here completely dragging a female chihuahua by the neck with its leash while the dog was squatted trying to pee.”

Dog injured on premises - broken toe

“THEY BROKE MY DOGS TOE. The day it happened they sent me off with a limping dog and refused to buy me a cab home or do anything about it.”

Missing items from home during walker visits

“I have found out I am missing several things from the house and they went missing on days the walkers came!!”

Overcharging / unexpected high prices(5 mentions)

“They charge an absolute fortune for overnight care - literally $200 a night and that doesn't include walks or anything.”

Poor communication / unresponsive staff(4 mentions)

“I expressed my concern in text messages to no response.”

Grooming quality issues - uneven cuts, matting handled poorly(4 mentions)

“Instead they shaved her and had the nerve to charge $290.”

Staff turnover / inconsistency(3 mentions)

“you not only speak every day to another person not having a clue about the profile of your dog they can get quite rude.”

Booking/administrative errors(3 mentions)

“The staff is nice enough but they get EVERYTHING wrong. Bookings, Drop Offs, Feedings--they don't seem to know what they're doing.”