New York facilities
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Biscuits & Bath - Hell's Kitchen

620 W 42nd St, New York, NY 10036

4.1
8 Google reviews
Cage-freeLive webcamStaff overnightAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Biscuits & Bath is a premium Manhattan-based dog care facility with 18 locations including Hell's Kitchen, offering comprehensive services including daycare, overnight boarding, grooming, training, and on-site veterinary care. The facility features a 99.93% safety rate, 24/7 monitoring, webcam access for members, and specialized programs like the nine-month Have a Great Dog training program and Longevity Plan for health management. Pricing ranges from $130-$260 per night for overnight care packages, with memberships starting at $20/month and various tier levels providing added benefits.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Holiday surcharge

Care & Play

Group play
Daily updates — Free
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months for daycare

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% off packages and most services for additional dogs
Senior dog accommodations

What Reviews Say

8 reviews analyzed

Overall highly positive experience with 6 of 8 reviews giving 5 stars. Staff, particularly Audrey and the manager, receive consistent praise for exceptional care and customer service. Dog happiness is a recurring theme with pets returning satisfied. Two negative reviews cite grooming quality issues and poor value for money, but the owner responded professionally and offered a refund in one case. Strong repeat customer base evident.

Dog happiness
5.0
Staff
5.0
Value
2.0

People love

Staff friendliness and customer service(4)Dog happiness and care(4)Consistency and reliability(2)

Staff shoutouts

AudreyManager

Worth noting

Grooming/deshedding service quality(2 mentions)

“Very disappointed hair curt was terrible”

Value for money

“It was the worst and the most expensive dog service I ever had”

Owner replies to 38% of reviewsprofessional tone2 repeat customers

At a Glance

Google rating
4.1/ 5
Review scoreInsufficient topic coverage
Amenities10 of 14
Reviews8
Repeat customersNumber of reviews that mention returning or being a regular customer.2

Pricing

Boarding

$130–$260/night

Contact

Visit Website+1 646-786-0983Get directions to 620 W 42nd St, New York, NY 10036

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