Biscuits & Bath - Midtown West

Dog crated for 10.5+ hours out of 11-hour day, misrepresentation about play rotation program

“he had sat in a crate for the entire time that he was under their care. The only time he was let out was because an employee was willing take him out on their personal break”

Grooming injury - dog's paw nail bleeding after visit

“after getting home I found my dog's front paw bleeding in one of the nails”

Early drop-off without permission, dog left in crate for 6 hours

“They were going to let her be in the crate for 6 hours straight, which is detrimental to her health at her age”

Pricing/value concerns - extra fees for basic services(2 mentions)

“Want them to go outside for a pee break? - $15 extra. Want them to go for a proper 30 minute walk during the day? - $30 extra. It's so sad that just the base price of $68 of daycare does not include any of that”

Front desk experience unfriendly/difficult(2 mentions)

“her face and voice makes it look like a hard, long and a boring process”

Grooming quality inconsistent(2 mentions)

“Showed the groomer a picture of wanted style and was asked to text her the picture. She confirmed that she will follow my instructions. You can see the outcome. No connection between the requested style to the outcome”