Biscuits & Bath - Murray Hill
487 3rd Ave, New York, NY 10016
Overview
Biscuits & Bath is a premium Manhattan-based dog care facility with 18 locations offering 24/7 boarding, daycare, grooming, training, and on-site veterinary services. They provide comprehensive membership plans with guaranteed availability, a 99.93% safety rate, and specialized programs including a 9-month training program, concierge care, and a canine longevity plan. Pricing ranges from $130-260 per night for overnight care with package discounts available.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella, Leptospirosis, Canine Influenza, Lyme
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
49 reviews analyzedBiscuits & Bath Murray Hill receives overwhelmingly positive reviews for dog care, with dogs clearly happy and staff praised as caring and knowledgeable. The facility is considered clean and high-quality. However, significant concerns exist around value for money (frequently described as expensive), occasional grooming quality issues, and communication problems. The owner is highly responsive, replying to every review with professional, personalized messages. Many long-term customers highlight the exceptional care their dogs receive as worth the premium pricing.
People love
Staff shoutouts
Worth noting
Overbooking/appointment management failure - customer booked appointment online, showed up, then told facility was overbooked
“When I showed up for my appointment they said they are overbooked.”
Poor grooming results - uneven cut, ignored customer instructions
“His lips are completely uneven, his eyes look smaller, his eyebrows are also uneven, and his face isn't round anymore”
Staff member left without proper handoff - dog placed in pen
“Emi had left, and my dog was placed in a pen.”
Unreachable by phone
“They will never pick up the phone. If they do consider yourself lucky”
High prices/cost concerns(5 mentions)
“Extremely expensive”
Poor phone communication/responsiveness(2 mentions)
“Despite having a horrible phone experience with the receptionist”
Grooming quality issues(2 mentions)
“The grooming was awful”
At a Glance
Pricing
Boarding
$130–$260/night
Daycare
$132–$260/day
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