Biscuits & Bath

Dog returned from boarding unable to walk/injured with poor communication

“I gave them a healthy dog and they returned one that could not walk. The communication is late to non-existent, misleading and changes ask questions.”

Alleged feeding neglect during overnight boarding

“They let my dog starve. He lost over two pounds when he was boarded overnight... I could see his ribs!!!”

Billing fraud/overcharging

“They charged me between 3 and 5 times for the same exact walks... This shop is a fraud.”

Dogs left alone, scared, shaking; poor supervision

“Dogs alone, bark, some dogs scared and shake, people do not check and do not clean right away.”

Value for money - expensive with mixed quality(5 mentions)

“Despite the hefty pricetag... We are not 100% sold on B&B - but it is the best overall service we have yet to encounter.”

Grooming quality inconsistency(3 mentions)

“They got the shape of her head wrong, too. The customer service was amazing – but does that matter if the grooming is so subpar?”

Communication issues(3 mentions)

“Very rude staff, unprofessional and with poor communication.”

Online registration/booking system problems

“Good god the online registration process is clunky. Asked to verify that I'm a human 11 times just to make a profile?”