Biscuits & Bath - Sutton Place
1064 1st Ave, New York, NY 10022
Overview
Biscuits & Bath is a premium Manhattan-based dog care facility with over 30 years of experience, offering comprehensive services including daycare, boarding, grooming, training, and on-site veterinary care. The Sutton Place location features a Concierge Program with tiered membership plans and 24-hour care packages with no blackout dates. They emphasize safety with a 99.93% safety rate and provide daily updates to pet parents.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella, Leptospirosis, Canine Influenza, Lyme
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
38 reviews analyzedThis Biscuits & Bath location enjoys overwhelmingly positive reviews (92% 5-star) with exceptional praise for manager Matt Lewis and staff members like Lecy who create a boutique-style, caring environment. Dogs are described as THRILLED to attend, with strong mentions of socialization benefits and all-in-one services (grooming, vet, training). However, there are two serious red flags: a 1-star review alleging a dog returned with bite wounds and unsanitary conditions, and another mentioning co-sponsoring events with a 'dishonest company.' A 4-star review also noted minimal supervision of rough play. The majority experience is excellent, but the safety and cleanliness complaints warrant attention.
People love
Staff shoutouts
Worth noting
Dog returned with puncture wounds/teeth marks from alleged dog bites - owner not notified
“I realized she was coming home with puncture wounds. From what I seen it looked like teeth marks. These people have been letting my dog get bitten without notifying me of anything.”
Unsanitary conditions - dog smelling of urine and feces
“My dog would come home smelling like piss and fecal. Absolutely disgusting.”
Manager allegedly lied about incidents when owner asked
“Everytime I asked the manager he lied and told me everything went well.”
Co-sponsoring adoption events with 'highly dishonest company'
“Co-sponsors adoption events with a highly dishonest company, and misrepresents the nature of their relationship with them.”
Supervision of rough play
“The only downside is the supervision of the rough play was minimal.”
At a Glance
Pricing
Boarding
$130–$260/night
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