Biscuits & Bath - Upper East

Dog died after grooming - possible kennel cough/pneumonia

“Lil girl Grey Daniels died 10/25 7pm after grooming on 10/13. I sent a perfectly healthy dog into a spa as a treat, gift, reward and now she is dead.”

Dog attacked by aggressive dog in daycare - multiple incidents

“Dog was bitten by a troubled dog who had been aggressive in the past but was allowed to stay and was allowed on the play area due to the mistake of a volunteer.”

Dog left alone at night in distress

“We saw a Frenchie in the middle of the room... clearly shaking and cold and anxious, and nobody was there at all. The lights were all off... That dog was SHAKING.”

Unsanitary conditions - dogs walking in feces, eating vomit

“Completely unsanitary, the dogs had to walk around their feces, I witnessed a dog eat his own throw up.”

Dog returned injured/sick

“After my dog spent two nights he came back with a sprained leg, constipation and a virus.”

Overpriced services(8 mentions)

“Great bath but very overpriced 😢”

Staff rudeness (Vanessa, Nicole)(4 mentions)

“The very rude very unprofessional worker Vanessa... She didn't look up at or welcome me.”

Poor communication about updates(3 mentions)

“Every time my dog boarded, I had to call in to get an update, even though every time they would tell me that they'd call/e-mail updates.”

Pricing transparency issues(2 mentions)

“Their pricing is confusing and seems intentionally misleading... their advertised prices per day aren't actually what you end up paying.”

Dog returning dirty/unclean(2 mentions)

“I would pick up my puppy and she would be dirty, smelling like dog pee etc.”