New York facilities
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Biscuits & Bath - West Chelsea

177 9th Ave, New York, NY 10011

4.8
16 Google reviews
Cage-freeStaff overnightAccepts puppiesMedication adminGroomingTrainingOvernight potty breaksOnline booking

Overview

Biscuits & Bath West Chelsea is a premium Manhattan dog care facility offering daycare, boarding, grooming, training, veterinary care, and transportation services. The facility features cage-free overnight accommodations with 24/7 supervision, trainer-supervised group play, and on-site veterinary care. Daycare rates range from $48-75/day, with comprehensive wellness plans available.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Distemper, Parvo, Rabies, Bordetella

Policies & Details

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:24 hour notice required (48 hour notice for private lessons)
Holiday surcharge — Higher on applicable holidays

Care & Play

Group play
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months for daycare

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

16 reviews analyzed

This West Chelsea location enjoys overwhelmingly positive reviews with 13 out of 16 reviews giving 5 stars. Customers praise the caring staff, excellent grooming, and dog training services, with manager Ryan receiving consistent commendation for her dedication. The single 1-star review alleges unprofessional management conduct regarding employee termination, which appears to be an isolated incident. Notable is the high number of repeat customers who specifically mention their dogs' happiness and the convenience of having multiple services (grooming, training, daycare) in one location.

Dog happiness
5.0
Cleanliness
5.0
Facility
5.0
Staff
4.8
Safety
4.8
Communication
4.8
Value
4.5
Drop-off / pickup
4.5

People love

Exceptional staff care and dedication(10)Ryan manager praised for going above and beyond(6)Dog loves attending daycare(5)Great grooming services(3)Trainer Monique highly recommended(2)

Staff shoutouts

Ryan(7 mentions)Jane(2 mentions)Monique(2 mentions)Alyssa

Worth noting

Employee termination and management conduct allegations

“I just got news that the best manager I dealt with just got terminated. The GM, Ryan, is always very rude and continues to spread lies about employees to make herself look better.”

At a Glance

Google rating
4.8/ 5
Review score
4.8/ 5
Amenities8 of 14
Reviews16
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Pricing

Daycare

$48–$75/day

Contact

Visit Website+1 646-786-0985Get directions to 177 9th Ave, New York, NY 10011

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