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Biscuits & Bath - West End Ave

Name: Biscuits & Bath - West End Ave
Address: 21 West End Ave, New York, NY 10023, New York, NY, 10023.0, US
Telephone: +1 646-786-0980

21 West End Ave, New York, NY 10023

4.7

12 Google reviews

Staff overnightAccepts puppiesMedication adminGroomingTrainingOvernight potty breaks

Overview

Biscuits & Bath is a comprehensive dog care facility in Manhattan offering boarding, daycare, grooming, training, and on-site veterinary services. With over 30 years of experience and multiple locations across NYC, they provide 24/7 supervised care with various membership and package options including overnight care, a Concierge Program, and a specialized Longevity Plan for proactive health management.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper, Parvo, Bordetella, Leptospirosis, Canine Influenza, Lyme

Policies & Details

Hours & Billing

Billing method:Per night

Cancellation & Deposits

Cancellation penalty:24 hours notice for most services (48 hours for private lessons)

Deposit required — Pre-charge at time of reservation or at commencement of stay

Holiday surcharge

Care & Play

Group play

Solo play

Daily updates

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 8 months for daycare

Safety & Emergency

Emergency vet protocol:On call

Emergency vet cost:Owner

Extras

Senior dog accommodations

What Reviews Say

12 reviews analyzed

This Biscuits & Bath location enjoys overwhelmingly positive reviews with 11 out of 12 ratings at 5 stars. Customers consistently praise the caring staff (especially Alyssa, Jane, Vanessa, and Amy), excellent training services, and the obvious joy their dogs experience attending daycare. The single 1-star review relates to a parking lot car incident rather than dog care quality. The facility is noted for separating large and small dogs and accommodating special needs. Owner responses are warm but infrequent (only 1 visible response).

Dog happiness

5.0

Staff

5.0

Cleanliness

4.5

Safety

4.5

Facility

4.5

Communication

4.5

Value

4.5

Drop-off / pickup

4.5

People love

Staff caring and loving(10)Dog loves attending daycare(8)Training services excellent(4)Accommodating and helpful(5)Facility organization (separate dog sizes)

Staff shoutouts

Alyssa(5 mentions)Jane(4 mentions)Vanessa(4 mentions)Amy(3 mentions)

Worth noting

Car accident involving staff/driver in parking lot

“One of the driver from them hit my car and discussed with me that the driver didn't hit my car. How I trust because I was inside of my car and I have a camera which shows my car was hit.”

Owner replies to 8% of reviewswarm tone6 repeat customers

At a Glance

Google rating

4.7/ 5

Review score

4.6/ 5

Amenities6 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.6

Pricing

Contact facility for pricing

Contact

Visit Website +1 646-786-0980 21 West End Ave, New York, NY 10023

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