Boston Paws

Dogs returned from boarding with severe hygiene issues - smelled of urine/feces, beds soaked in urine, blood in urine

“They smelled like urine and feces. I could smell them from 5 feet away, outside in fresh air. Both beds were soaked in urine.”

Dog injured or traumatized during grooming - shaved too short causing skin irritation and anxiety

“He was trimmed so short that his pink skin was showing and has been irritated ever since. For more than 3 days, he has been shaking non-stop resulting in a vet visit and needing anxiety medication.”

Dog not properly supervised/separated leading to injury - older dog with medical needs placed with larger dogs

“My dog was NEVER separated and his health and safety were put at risk. My dog could barely walk for three days and was in significant pain.”

Potential discrimination/rudeness at front desk

“She pauses and looks at me again and says 'Well the groomer is in the hospital' I just walk away because i recognize the look I was getting from her.”

Poor phone/customer service(3 mentions)

“The man who answered the phone was extremely rude. I had to say'ok sorry for calling' and hung up.”

Grooming quality issues(2 mentions)

“Despite my dog being matted, he was trimmed so short that his pink skin was showing.”

Communication issues - missed appointments, no notice(2 mentions)

“I went to Boston Paws for my dogs 11am nail clipping appointment... She said 'We called all our appointments today' Confused I say my dog has an 11 o'clock nail clipping.”

Overcharging(2 mentions)

“I was also overcharged twice with no apology or offer for reimbursement.”