Red Dog Pet Resort & Spa Boston
274 Southampton St, Boston, MA 02118
Overview
Red Dog Pet Resort & Spa Boston is a five-star dog boarding and daycare facility offering overnight accommodations, doggie daycare, grooming, aquatics, and a specialized puppy playcare program. Located off I-93 South near South Boston, they provide 24/7 care with on-site veterinary partners, featuring spacious suites, indoor pool, and large play areas with thoughtful grouping by size and play style.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
700 reviews analyzedRed Dog Pet Resort & Spa Boston is overwhelmingly well-regarded by customers, with dogs clearly enjoying their visits and staff frequently praised for their caring, personalized approach. The facility scores highly on cleanliness, dog happiness, and staff friendliness. However, there are notable red flags including multiple reports of dogs contracting kennel cough, a serious toy ingestion incident requiring $7k surgery, and a case where a dog became non-ambulatory after boarding. Pricing concerns and communication gaps (particularly around live camera access) are recurring complaints. The owner is highly responsive with near-universal responses, typically maintaining a professional and apologetic tone when addressing issues.
People love
Staff shoutouts
Worth noting
Dog contracted kennel cough/upper respiratory infections during stays
“our dog contracted kennel cough after just a short, 36-hour stay”
Serious injury incident - dog swallowed toy requiring $7,000 emergency surgery
“my 65 pound dog... swallowed a 2 inch stuffed dumpling while being supervised by their employees”
Dog became non-ambulatory/injured after boarding stay
“She is unable to walk. When she tries to stand, her back legs tremble and fall. She's cried for a day straight in pain, unable to move.”
Dog bitten in daycare - ear split open
“another dog bit him as he happily scampered into the room to play... The end of his ear was split wide open-the tear was about an inch long”
Grooming injury - dog came back with gash on head
“my dog came home with an inch long gash on his head that was fully scabbed over”
Cat injured during boarding - limping, hips out of place
“one of my cats... was LIMPING, and her HIPS seemed OUT OF PLACE”
Pricing - expensive with many add-on charges(15 mentions)
“boarding my dogs costs as much as my international trips and the prices keep going up”
Lack of transparency and communication(12 mentions)
“There is little transparency/communication with the clients, and their portal does not work— at all”
No live cameras to check on dog(8 mentions)
“it would be nice to be able to check in on her w a live feed camera during the day”
Dogs coming home smelling like urine(5 mentions)
“my dog came home smelling like pee and looked like he was locked in a crate the whole time”
Inconsistent service quality(4 mentions)
“quality of service was consistent (details of requests can be missed/forgotten)”
Top Rated
4.6 stars from 926+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 926 reviews.
At a Glance
Min puppy age
3 months
Pricing
Daycare
$26–$52/day
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