The Urban Hound Dog Grooming, Hotel & Daycare

Dog injured during boarding - greyhound returned with 2-inch gash on knee, bleeding toe, and sore paws with no notification from staff

“When we returned, he had a two inch gash in his left knee, a bleeding toe, and sore paws. UH did not say ANYTHING when we picked him up.”

Dog left in kennel overnight (6pm-6am) without being let out to urinate

“I can only assume his whimper to go out was ignored. I called to give feedback and was told that dogs are put in their kennels overnight 6pm to 6am and not let out.”

Grooming injury - nails trimmed too short causing bleeding for 3 days

“trimmed his nails too short (bled repeatedly after initial stop with every walk for 3 days)”

Dog left alone and neglected in daycare - sat shivering in corner all day

“Mac almost failed day care. She said, He sat in a corner and shivered all day.”

Poor phone communication / unreturned calls(3 mentions)

“Never answered phone or returned a message after several calls.”

Grooming quality issues - wrong technique used, results unsatisfactory(3 mentions)

“She ruined my maltipoo's fur by using clippers after explicitly being told to only use scissors.”

Upselling / aggressive sales tactics(2 mentions)

“they then tried to up-sell me into a $2K training program with a 4 month waiting list.”

Staff rudeness / poor attitude(2 mentions)

“the man who answered, I think his name was Alan, was very rude.”

Expensive pricing(2 mentions)

“Extremely expensive and unorganized”