Bow chika Wow Town

Unattended overnight boarding

“we were shocked when viewing the live cam... that he was left unattended, alone, in the dark howling in distress for over six hours (confirmed by staff the next day that no one was in the building).”

Severe post-boarding illness/injury

“Had to put my dog down 3 weeks after boarding them! ... Jack had bare skin exposed... Holly had a hurt front paw that never got better.”

High dog-to-human ratios

“Come to find out sometimes there’s 30 dogs per 1 adult.”

Corporate transition/Price increases(2 mentions)

“Prices have doubled... BCTW is nothing more than some soulless, greasy private equity firm.”

Facility maintenance/Odors(4 mentions)

“The inside of the building reeked of urine! ... The BCWT drop-off area and parking lots are less than welcoming, and in disrepair.”

Digestive issues/Kennel cough(3 mentions)

“He developed bloody stool... now he is vomiting and has bloody diarrhea.”