Dogtopia of Warwick

Inadequate staff-to-dog ratios in playrooms leading to overwhelmed employees and potential safety risks

“ONE EMPLOYEE IS RESPONSIBLE FOR OVERSEEING/CONTROLLING 20-30 DOGS AT A TIME AND ARE NOT ADEQUATELY TRAINED WHATSOEVER.”

Improper sanitation procedures - using contaminated mop water, inadequate urine/feces cleanup

“The mop head doesn't get changed, the solution doesn't get changed; it just gets swept over then put back in the bucket until next time.”

Dogs contracting Kennel Cough and Giardia at facility - potential disease spread

“In the past six months, they have both contracted Kennel Cough and Giardia twice. This led to over $3,000 in Emergency Room, Office Visits and Medications.”

Physical handling of dogs - staff member reportedly slapped a dog during a fight

“the employee pulled the dogs apart n SMACKED ONE OF THE DOGS ON THE TOP OF THEIR HEAD THEN TOOK 2 EMPTY METAL BOWLS AND BANGED THEM TOGETHER”

Weight/breed discrimination - larger dogs denied based on size rather than temperament

“she is 76 lbs. That made a great bit of difference in the mind of the girl who took him for his interview. She apparently had her own idea of what a dog should look like.”

Billing/account issues - incorrect charges, membership problems, unreturned calls(4 mentions)

“I have now had two instances where I was charged for the membership or for one day when I shouldn't have been because I asked for my membership to be frozen/unfrozen.”

Camera/webcam reliability issues - cameras down, limited access(4 mentions)

“I wish we would see the cameras 24/7 but they get turned off midday and in the evenings through the night.”

Staff training concerns - undertrained employees, rude behavior(3 mentions)

“Staff is always rude no matter how nice you are. I hear them being snotty to other customers as well as myself. They have underpaid teenagers working here, they don't seem to be trained to well.”

Inflexible policies - strict rules without exceptions for emergencies(2 mentions)

“they require a three-day stay before they will let the dog board and that they didn't have any availability.”