Brooklyn Pet Spa Pet Grooming Brooklyn

Physical injury to pets during grooming (cuts, nicks, lacerations)

“One of the groomers cut off my dogs nipple, covered him in baby powder, and proceeded to berate me for how rowdy my dog was”

Nail injuries - cut too short, causing pain/limping

“my dog came home from the groomer with a huge gash behind his ear”

Potential abuse/neglect during boarding

“My dog displayed the signs of abuse. Every time I would extend my arm over him or reach for him he would ball up like he is protecting himself”

Dogs left unattended/unsupervised for extended periods

“he had been by himself the entire time in a room with nobody in the room with him”

Miscommunication about grooming instructions/cuts(18 mentions)

“They did not follow the photos we gave them and they shaved him way lower than we asked”

Long wait times exceeding promised 2-4 hours(15 mentions)

“I dropped my dog off at 1:30 PM and was told he would be finished in 2-4 hours... he hadn't even started his haircut at 5 PM”

Incomplete services - missing nail trims, ear cleaning, etc.(12 mentions)

“they could not get his nails to be trimmed as our dog did not want it. We were upset as that was the main reason why we booked this appointment for”

Inconsistent quality between visits(8 mentions)

“The first time in was a great experience... the pass 2 visits I haven't been happy with the results”

Rushed or overcrowded lobby/understaffing(6 mentions)

“the lobby was overcrowded, with only one receptionist trying to do everything alone while several customers were waiting”