DIGS Canine Hotel Spa & Daycare

Severe physical injury (eye loss)

“My 12lb shih tzu was attacked by another dog while in their care. My dog ended up losing his eye and required thousands of dollars worth of surgery.”

Severe physical injury (dislocated hip)

“My dog was injured under their care, resulting in $10,000+ in veterinary / surgeon expenses and a 6+ month recovery timeline.”

Allegations of lack of veterinary urgency after injury

“They did not even rush her to the vet and instead called me at the end of the day to consider taking her to the vet.”

Booking and Administrative Errors(4 mentions)

“Booking process: I read reviews from 3 years ago mentioning issues with online booking, and apparently nothing has changed.”

Grooming Quality/Pricing Inconsistency(5 mentions)

“I requested a full service groom... she looks exactly the same way she arrived. Additionally... she still added on an additional $40 for de-matting.”

Feeding/Water Neglect(3 mentions)

“DIGS forgot to feed my dog... I had packed individual bags for each meal, so when I received an extra bag of her dinner back at pick up, it was clear one of her meals had been missed.”