BrownDog Lodge - Memphis

Dog returned with bacterial skin infection, possible unsanitary conditions

“Picked my dog up from lodging for a week and immediately noticed scabs and bumps all over her body. Turns out to be a bacterial skin infection. They said she could have been laying in her own pee.”

Dog bitten/injured by other dogs - inadequate supervision

“My dog came home and has been bitten twice. The workers at this facility are not watching the dogs. He should not come home limping and in pain.”

Dogs contracted kennel cough during boarding

“It seems like the care was not up to par also both my dogs came home with kennel cough.”

Communication/booking inconsistencies(3 mentions)

“There's no consistency. I needed to put my dog somewhere for one day... I was told it's fine but I was supposed to bring him before 9am.”

Hidden charges/billing issues(2 mentions)

“They sneaked in a $12 charge per day for 'daycare' when originally only asked for boarding.”

Missed services (grooming, medications, food)(2 mentions)

“Neither of our dogs got the baths or nail trims we paid for, nor were they given their supplements overnight.”