PetSuites Collierville

Severe physical injury/attack during group play

“Unfortunately, my dog was attacked and mauled here... The vet described, by the size of the wound one of the dogs put my baby in its mouth and shook her.”

Neglect of basic needs (feeding/watering) while on camera

“He never left his room the entire day until we picked him up. His food bowl never had food that day and his water bowl appeared to be empty.”

Unexplained physical injuries (wounds/sores)

“When I went to pick her up... she had a nasty red mark on her nose... The employees told me this was 'kennel nose'.”

Billing and Hidden Fees(8 mentions)

“I'm always over charged. Spring break fee, weekend fee, holiday fee, low staff fee. . . . and on and on. Rip off!!!!!!”

Communication Failures(12 mentions)

“The only problem I have is their failure to keep the dogs records up to date... they tell you we can’t board your pet without the records.”

Grooming Accuracy(4 mentions)

“The last 4 of 5 times I had my dog groomed with specific instructions, they got it way wrong.”