Gastonia facilities
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Bubbles & Bows Tropical Pet Resort & Spa Inc.

1115 Freedom Mill Rd, Gastonia, NC 28052

4.7
147 Google reviews
Outdoor yardPool / water playMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Bubbles & Bows Tropical Pet Resort & Spa is a family-owned facility operating since 1995 on 4.5 acres near Crowders Mountain State Park in Gastonia, NC. The facility features an in-ground saltwater pool and dog water park, climate-controlled private suites, and offers boarding, daycare, grooming, and K9 training services. The owner serves as head groomer with over 20 years of experience and emphasizes a home-away-from-home philosophy with daily photo updates and accommodations for senior dogs.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Daily updates — Free
Comfort items allowed

Extras

Senior dog accommodations
Owner operated

What Reviews Say

147 reviews analyzed

Bubbles & Bows is a highly specialized, family-run facility praised for its saltwater pool, high-quality grooming, and transformative obedience training. While long-term regulars describe the owners as 'family' and deeply passionate, new or prospective clients frequently report difficulties with communication, unreturned voicemails, and a rigid scheduling system. Potential customers should be aware of a 'membership' style culture where high-spending regulars receive priority, and the owner has a documented history of responding defensively or confrontationally to negative feedback.

Cleanliness
5.0
Dog happiness
4.9
Facility
4.8
Safety
4.7
Staff
4.2
Communication
3.8
Value
3.5
Drop-off / pickup
3.2

People love

Saltwater Pool(22)Behavioral Transformation/Training(15)Personalized Care(35)

Staff shoutouts

Deb(78 mentions)Mike(8 mentions)Doug(7 mentions)

Worth noting

Aggressive owner response/confrontation

“Legal Action is being pursued... Your Tag, Vehicle, Work, Home Address etc. have been turned over to the Authorities!”

Payment tracking and billing disputes

“Do not Pay in advance because they do not keep track of payments electronically. We paid for day care in advance on multiple occasions over the years and we were asked to pay again the next week.”

Communication/Responsiveness(7 mentions)

“I have been calling for 2 days and no one has been answering the phone.”

Upselling/Hidden Costs(2 mentions)

“Lots of 'add ons' to choose from so a standard $30 daycare can total $50-$100 if you are not careful.”

Strict scheduling/Rigidity(4 mentions)

“If you have any sort of real life every day responsibilities and you cannot stick to a very strict schedule... this is not the place for you.”

Owner replies to 35% of reviewsdefensive tone42 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.3/ 5
Amenities8 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website+1 704-866-9098Get directions to 1115 Freedom Mill Rd, Gastonia, NC 28052

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