Buttercup Veterinary Hospital

Patient death during routine dental procedure

“I just took my beautiful 7 year old healthy min pin dog to Buttercup Hospital in Cedar Park TX, to get his teeth cleaned this morning... they just notified me that my dog died in the middle of the procedure for no apparent reason”

Surgery performed without proper testing resulting in death

“Mary Paige Muehlegger decided she knew better than run a test on my dog. She operated without verification and killed my dog.”

Misdiagnosis leading to prolonged suffering

“I told the dr. and she didn't think it was a big deal... 3 days later my dog was still ill... I never received a phone call back from any dr. or staff.”

Prescriptions cancelled without communication

“I moved to another state and they simply cancelled all the prescriptions for my truly sick dog without any communication.”

Pricing concerns - perceived as expensive(12 mentions)

“Too expensive for quality of care... the only thing is this place is pricey but what isn't now a days.”

Unexpected/higher than quoted costs(3 mentions)

“When I returned to pick my cat up, I was told my total was $275. A hundred dollars more than my estimate.”

Communication issues - not calling back(3 mentions)

“I called again and they stated the dr. was not in for 2 days and would call me back. I never received a phone call back from any dr. or staff.”

Feeling of being sales-oriented(2 mentions)

“The big issue with the place was it felt very sales orientated. When dealing with the health of a pet that is the last thing that someone wants to deal with.”