Happy Tails Pet Resort

Cat suffered serious injury (cut on shoulder) during boarding requiring veterinary attention

“I discovered that my Cat had a 1/4 inch cut around his shoulder that was bleeding”

Dog contracted kennel cough during 10-day boarding stay, confirmed by emergency vet

“My 6 month old dog contracted Kennel Cough from this facility (proven by an emergency vet visit due to the excessive throwing up from his coughs)”

Dog returned with flea infestation after grooming

“I went to go brush her to see if that helped and found fleas. She's been taking her pest medication every month on the dot and she did not have any flea issues before I took her”

Dog bitten/stung requiring veterinary care (suspected scorpion or spider)

“her one of her front paws was inflamed. Took her to the vet and was told either scorpion or spider bite”

Cat traumatized from boarding, nearly died

“My cat suffered under their care and was so traumatized after being boarded here that she nearly died”

Dogs returned sick (diarrhea, not eating, distressed behavior)

“She came home filthy, ended up having diarrhea, and wouldn't eat for the next two days”

Poor communication regarding policies and pricing(5 mentions)

“I was never told that he would be separated because this is his first time”

Staff attitude problems (specifically Tammy)(4 mentions)

“Tammy was SO rude. She acted like this was my fault”

Inconsistent grooming quality(3 mentions)

“they said we didn't say what we wanted... it looked as if all they did was bath her”

Bedding/amenities issues in luxury suites(3 mentions)

“they only provide ONE bed per room, even if there is TWO dogs in it”

Long grooming wait times (8 hours)(2 mentions)

“That is almost 8 HOURS they were there, caged, which is ridiculous”