Pet Paradise Cedar Park

Dog death during boarding - dog ate squeaker toy, required emergency surgery, owner alleges negligence

“An emergency surgery, $6K later, I lost my best friend and son due to someone's negligence.”

Cat death after boarding - severely dehydrated, low temperature, died hours after pickup

“We picked her up this morning and she was limp and lifeless... She was severely dehydrated, her temp was dangerously low, and her pulse ox was in the 70s when we got her to the vet.”

Dog contracted hepatitis during stay

“Our dog was diagnosed with hepatitis, which she likely caught during this stay.”

Dogs returning injured without staff notification

“Our dog came back home with a bruised lip, a cut in the corner of his eye and an injury to his paw... their staff did not inform us of it when it happened or during pick up was careless.”

Dogs developing kennel cough despite vaccination

“The vet diagnosed her with kennel cough (mind you, she's vaccinated) and is now on antibiotics.”

Dogs left in urine-soaked conditions

“My dogs came back to me soaked in urine... from head to toe means they were sitting in a dirty pen for days.”

Pool safety violation - English bulldogs put in pool against owner instructions, developed pneumonia

“Our instructions were ignored, both dogs put in the pool with life vests, and both dogs have incurred emergency vet visits and developed pneumonia.”

Dogs smelling like urine upon pickup(12 mentions)

“When I came and picked her up she smelt awful like she had been standing in her own pee.”

Poor phone communication / no response(8 mentions)

“They never answer their phones nor return messages.”

Dogs not receiving promised playtime/interaction(6 mentions)

“I checked the cameras every hour to see if he got 1 hour of play time. He didn't get let out of his room for 24 hours.”

Staff not following owner instructions(5 mentions)

“I asked them about the food, and they stated they did not have any left. My dogs were sick when I picked them up.”

Grooming issues (wrong cut, not done, skin damage)(5 mentions)

“They shaved my dog instead of grooming him as I requested. I am so upset!”

Medication not administered(3 mentions)

“They each had exactly what they needed, plus detailed instructions, for their 5 mornings - they both came home with two days worth of medication that had not been administered.”

Lack of updates to owners about dog issues(4 mentions)

“Not once did someone call and say he was not acting his normal self.”