Camp Bow Wow Cary

Dog injury/bite incident during daycare - owner not notified for hours

“she was bitten on her side by another dog at around 12 PM, and staff did not notice until three hours later”

Inadequate staff-to-dog ratio (25:1 reported)

“the ratio of dogs to inexperienced staff in each dog area (at least 25 to 1)”

Dog fights with injuries requiring vet care

“One staff member can't be expected to manage 20 large dogs in a room when a fight breaks out”

Dogs returning sick from boarding (infections, vomiting, diarrhea)

“our dogs were boarded for only one night. They went in with perfect health and came back to us vomiting and with excessive diarrhea”

Neglect during boarding - dogs left in kennels, not taken out

“clearly another dog didn't get excited and pee on her while playing or something. I'm left to assume they never walked her, she was neglected”

Front desk staff rudeness/unfriendliness(8 mentions)

“The front desk staff is very rude. You are not going to feel warm and welcome when dropping off your dog”

Re-interview policy for returning customers(6 mentions)

“they are requiring a trial day even though we have been bring our dog here for 5 years”

Pricing changes without clear notification(3 mentions)

“we were overcharged $64 over the price we budgeted for”

Dogs coming home smelling like urine(4 mentions)

“they came home smelling like urine”

Poor communication about incidents(4 mentions)

“No one called us to tell us that the dog had been hurt”