Ruff Housing Cary

Kennel cough outbreak with no customer notification

“kennel cough (diagnosed at vet today) and when I contacted this facility about it and spoke with the GM, she acted like it was no big deal and that they spray the air claiming it is only airborn... they failed to notify dog owners that it was going around at the facility”

Dog attacked by staff member's dog resulting in injury

“one of the staff members dogs (not on a leash) came charging at us and attacked my dog leaving him with a hole in his shoulder which got infected”

Dogs left in kennels for extended periods without playtime

“they only get a morning and afternoon session... it was common for them to only be outside for 30 minutes on perfectly sunshiney days”

Staff spraying dogs in face with water bottle

“she would SPRAY THE DOGS IN THE FACE WITH WATER FROM HER FAN WATER BOTTLE... some of the dogs were very scared of this”

Dog injured on premises with poor follow-up

“My dog sustained an injury over the weekend and I called to inquire... I received very flippant attitudes”

Playtime not matching advertised duration(8 mentions)

“they only get a morning and afternoon session... it was common for them to only be outside for 30 minutes”

Kennel cough outbreak handling(5 mentions)

“they failed to notify dog owners that it was going around at the facility”

Communication issues and missed notifications(6 mentions)

“No notifications... Still paying for full day play”

Grooming quality and wait times(4 mentions)

“Why would anyone want their dog in a crate for over 7hrs just to get a haircut?”

Reservation system problems(4 mentions)

“I can't tell you how many times I've been told we don't have a reservation for your pet on file”