Pupsi Inc.

Dog returned with health issues (fleas, eye infection) after boarding

“Upon picking up Copper, I noticed that he had a bad eye infection - red eye, yellow gunk, lots of pawing at his eye. How was this not noticed... We also noticed copper was itchier than usual. When taking him to the vet two days later, we found out he was infected with FLEAS while in their care.”

Dog returned injured/bloodied from daycare

“My dog had a few times where he came home bloodied up- pupsi always brought it to my attention but happened a lot more than with any other daycare we have used”

Dog suffering/unattended health issue during boarding

“Bob had been panting heavily for about a week... When Bob came out he was not panting - he was gasping for air and obviously in great distress... They never called me to tell me what was going on, and never took Bob to the vet. They let him suffer for over 5 days!”

Severe matting causing dog pain

“His entire body was covered in painful knot... He tried to chew the area he can reach that's covered in knots until it's blood red... This allowed me time to truly observe... At this point, it's past the line of negligence and into animal abuse.”

E-collar misuse by inexperienced staff

“They hire kids with no dog training background and hand them the dog's e-collar during playtime. They allow an inexperienced kid to correct the dogs on a high setting for 'being annoying' which is not how to properly e-collar train a dog.”

Communication/phone availability(8 mentions)

“They don't answer the phone through out the day... Pupsi is not a reliable option for us.”

Limited business hours for contact(5 mentions)

“You can only contact them via phone during their dropoff hours (7:30-9:30 am and 4-6pm) which is super annoying and weird considering you can call any of their competitors during normal business hours”

No photo updates during boarding(3 mentions)

“I was disappointed that we received zero updates or photos of Copper during his stay.”

Grooming quality issues(3 mentions)

“Such a disappointment for a first time puppy cut. I wish I would've had the opportunity to really look at his hair prior to leaving but it was extremely choppy, his fur has lines chopped all in it, his ears are uneven”

Staff rudeness/condescension(4 mentions)

“the owner is one of the most condescending people I have ever had the displeasure of meeting”