Camp Bow Wow Chattanooga

Dog attacked/injured by another dog during boarding - multiple bite wounds to face

“She was attacked by another dog leaving multiple wounds on her face. We were not called or notified until we returned to pick our dog up AFTER we paid for her stay.”

Dog returned with serious paw injuries (torn paw pads) - no notification

“They have no clue what really caused our dog's paw pad to be torn and rolled up, with damage between her paw pads as well.”

Dog bit child during facility tour - staff did not properly contain dogs

“Shortly after we walked through the doors, two dogs got loose from a play area and charged at us, then one bit our daughter who started bleeding.”

Staff mishandling customer financial information

“She wrote my debit card information down on a piece of paper... She then rolled her eyes at me and threw the piece of paper at me.”

Kennel cough outbreak - puppy contracted twice in 6 weeks

“My puppy has gotten kennel cough from there twice in 1 1/2 months.”

Injury communication failure - dogs returned injured without prior notification(4 mentions)

“Our dog was returned to us injured without so much as a phone call or even it being reported.”

Staff dismissiveness toward customer concerns(3 mentions)

“When I personally spoke to the owner about my frustration... I was told that it was not a traumatic experience and that they deliver excellent service.”

Staffing concerns - too many dogs, not enough staff(2 mentions)

“They have too many dogs and not enough staff. If something were to happen it would be bad rather quickly.”

Breed discrimination - pit bulls rejected

“They fail to mention on their website that they do not take mixed Pitt breeds.”

Pickup verification failure - wrong person picked up dog

“Twice now I have had my dog picked up by someone besides me and both times I was told they did not ask or check even when they were not the ones that dropped her off.”