The Ark Pet Spa & Hotel - Southside

A dog was reportedly returned severely ill, with alleged failure to notice the condition during boarding.

“one was totally fine but the other was lethargic and had to be put down immediately.”

Reported kennel cough exposure and inadequate notification to customers at the time.

“both of our pups received kennel cough during their visit.”

Reports of dogs apparently not receiving sufficient food during stays.

“they sent him home to us with half of his food remaining and his hip bones showing.”

Serious grooming-quality complaint involving an allegedly uneven shave and facial injury.

“they literally just shaved her down to her bare skin. Cut one side of her face and not the other”

Dispute over boarding eligibility for a Doberman puppy with posted ears.

“My pup was within requirements, and still was not allowed to stay.”

Feeding and meal monitoring(2 mentions)

“they sent him home to us with half of his food remaining and his hip bones showing.”

Failure to notify customers about illness exposure(2 mentions)

“They didn't reach out to tell us”

Limited enrichment and prolonged group-room time(2 mentions)

“No toys, no real entertainment.”