PetQuest Spa & Hotel

Dog bitten by another dog during daycare resulting in puncture wound

“Aiva came back with a large bloody puncture wound in her ear. It was confirmed that she was bitten by another dog, most likely a large dog.”

Dog injured during boarding - wound behind ear

“Baloo was acting shy and weird... I noticed a bloody wound behind Baloo's ear.”

Kennel cough transmission - multiple incidents

“My dog appears to have gotten kennel cough after his last stay.”

Dogs left unattended/unsupervised

“I've walked into the building many times and seen dogs UNSUPERVISED while the employees are sitting on their phones.”

Facility odor/smell issues

“The stench I encountered when I picked them up did me in. My dogs certainly didn't come out with that spa smell. It was so bad that I had to immediately wash everything including the dogs when I got home.”

Facility cleanliness and odor(9 mentions)

“The odor was bad, it stank even at the front desk.”

Communication gaps during stays(5 mentions)

“No communication while I was on vacation. No photos, no updates...didn't reply to my messages.”

Dog injuries during care(4 mentions)

“My dog came home with a bloody wound and was traumatized.”

Grooming quality issues(4 mentions)

“They cut my dog on his neck and I did not notice it till I got home.”

Staff professionalism inconsistency(3 mentions)

“Staff was extremely rude and made up many lies and accused us of things that weren't true.”