Camp Bow Wow Colorado Springs Central

Health complications (Kennel Cough/Pneumonia)

“Our last trip in September resulted in both dogs getting kennel cough... and one developed pneumonia and an ER visit. It’s been a nightmare and we’re now $2,000 in the hole.”

Physical injury/Rough handling

“I went online to look at the live camera's to find a young staff member spraying my dog with a hose for roughly a minute... staff member had tried to get a leash on my dog... and that my dog 'nipped' at him so he proceeded to spray my dog.”

Feeding/Medication errors

“We prepared and labeled every single meal... When he arrived for pickup, he was handed... one full bag of untouched food meant for our rescue.”

Grooming delays/Communication(6 mentions)

“At drop-off, no information was proactively given about how long grooming would take... In total, she was there for about six hours.”

Defensive/Rude Owner Responses(5 mentions)

“The way this staff chooses to respond is nothing short of appalling... I've decided to take my business elsewhere after reading the nasty replies.”

Phone responsiveness(7 mentions)

“I’ve called twice and asked to speak to someone and have still yet to get a call back.”