Smudge's Dog House, Boarding Daycare Grooming Self Serve Wash.

Unreported injury during boarding

“Our dog came back to us with a puncture wound on her jawline... No mention about it from them at all. They either didn't notice (bad) or noticed and didn't tell us (worse).”

Alleged injury/rough handling during grooming

“They hurt my little dog during the grooming. I needed to take my dog to the emergency room because he was limping.”

Watered down shampoo/conditioner(3 mentions)

“When I squirt the shampoo, it was so watered down, it didn’t even lather.”

Scheduling/Booking confusion(2 mentions)

“After 4 attempts, I give up... Yesterday I got a call saying they can't do 3pm anymore due to a mix up.”

Self-serve price increases(2 mentions)

“Have always been charged $13.00, went last week and paid $30.96 essentially for water.”