Camp Bow Wow Philadelphia Northeast

Reported dog injuries with inadequate follow-up or incident information

“he had a bite mark on his stomach. Again I received no information from a manager.”

Alleged physical mistreatment by staff

“I have a video of one of his counselors, slapping my dog And another, dragging her around by the collar.”

Reported dog-on-dog incident and exclusion after defensive growling

“Our puppy was cornered and so scared that he peed and shook in the corner.”

Alleged understaffing and inadequate training

“Every shift is understaffed. The employees are not trained properly.”

Difficulty reaching staff during a concern

“No one answered the phone.”

Claim that no overnight staff are present during boarding

“there isn't anyone at Camp Bow Wow, god forbid something should happen.”

Communication, professionalism, and follow-up(4 mentions)

“The staff lacked professionalism at times, and one time when I asked the front desk to speak to a manager, she snarkily replied "I am the manager."”

Supervision and staff attentiveness(4 mentions)

“I have videos and pictures of my dog being humped in the corner, jumped on by three dogs and other situations while His “ Well trained” Camp counselors were unattentive”

Crowding and limited space(3 mentions)

“Dogs were crowded into a small area.”

Dog injuries and incident communication(3 mentions)

“he had a bite mark on his stomach. Again I received no information from a manager.”

Staff turnover and training concerns(3 mentions)

“Personnel was constantly changing.”