Philadelphia Pet Hotel & Villas

Kennel cough contracted at facility

“Everything else was great, but my dog came home with the nastiest kennel cough.”

Dog injured during stay (scratches/cuts)

“Our dog came back with scraps and cuts all over her. Feet and elbows. Looked like she was dragged around.”

Dog injured/limping after stay

“I returned from my trip and picked up my dog... my dog, who i sent down in perfect condition would no longer run or jump and after further personal examination was hurt in his lower back.”

Turf burn from group play area

“When we picked him up after his 2 night stay his paws were very sore and itchy... he had a pretty harsh turf burn on his paws where the webbings of his toes are.”

Dog not fed during grooming visit

“They kept him all day, without feeding him... My dog was upset, starving, and thirsty.”

Pricing/extra fees(12 mentions)

“It is super over-priced... The base price for the dog kennel/room is already very high ($60), and then you have to add an additional activity fee.”

Phone responsiveness(8 mentions)

“No ones seems to answer the phone. Called three days in a row to secure a cat condo and never heard back from staff.”

Grooming quality issues(3 mentions)

“Bad haircut, great stay! Very choppy and poorly done, we ended up having to get another haircut to even out the face and body trim.”