Camp Bow Wow Rochester

Dog fight/bite incident during daycare

“My sweet dog got bit on his 4th day there for day camp. The staff didn't notice it and when I picked him up he was bleeding.”

Kennel cough/illness contracted at facility

“A week later after picking her up she came down with a horrible case of Kennel cough.”

Dogs crated/kept in kennels instead of play areas

“My dog was supposed to be there for a 4 night stay with 'all day play' however every time we checked the live cameras he was in his cage.”

Medication administration errors

“Claim play all day but actually dogs sit in kennels for hours on end and only let them out when calling them where my dog was. Horrible management”

Cancellation/refund policy too strict(3 mentions)

“They have a policy of waiving the FULL DAY CHARGE for canceling once—regardless of how often you come there.”

Interview process issues(3 mentions)

“They interview your dog only based on 15 minutes which in my opinion you can't get to know a dog within that time frame.”

Pre-boarding day care requirements(2 mentions)

“They demand 3 days of day care(200$) for our two dogs to test 'worthiness'.”

Pricing concerns(2 mentions)

“Prices are steep but they actually watch your dogs.”