Green Valley K9

Dogs not being properly supervised resulting in staff injury

“My boyfriend told her NOT once but THREE times you do not want to take them back together it's too much. But she did not listen and took them both back by herself, she lost control of the dogs and got injured.”

Lack of communication about dog incidents/behavior problems

“They said this is time number 6. We have never heard of any of the other altercations like this.”

Dogs developing kennel cough after boarding

“ALL 3 of our dogs got sick with 24 to 48 hours of picking them up. Vet diagnosed as Kennel cough and now we have a $300 vet/medications bill to pay.”

Dogs returning home sick/dehydrated after boarding

“My one dog when we got home was not normal... 900.00 later and severely dehydrated 6 pounds that he lost and needed medication, IV's as he was couldn't go to the bathroom from sever anxiety.”

Manager/staff rudeness and poor customer service(8 mentions)

“The manager Krista is rude, pompous and lacks the ability to communicate with customers.”

New management decline/quality concerns(5 mentions)

“This is not the same kennel, it's under new management. Be aware.”

Communication issues about dog behavior/incidents(4 mentions)

“In that week i was never notified of any issues so i thought everything was going good.”

Staff inexperience/lack of training(3 mentions)

“Undertrained staff, rude managers, and too many dogs with obedience issues/ aggressive attitudes.”

Price concerns(3 mentions)

“The only downside is it is a bit pricey but my philosophy is you get what you pay for”