Rochester facilities
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Paws and Claws Pet Care, Inc.

23 Linden Park, Rochester, NY 14625

4.8
361 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Paws and Claws Pet Care is a luxury 30,000 sqft facility in Rochester/Penfield, NY offering dog boarding, daycare, grooming, training, and cat boarding services. The facility features 24-hour staffing, a doggie waterpark with pools, K9Grass turf, and provides daily photo updates. They accept dogs of all ages and breeds with required vaccinations given 14 days prior to arrival.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DHPP, DHLPP, Rabies, Bordetella, flea preventative

Policies & Details

Hours & Billing

Drop-off hours:7am-7pm Mon-Fri; 10am-5pm Sat-Sun
Pick-up hours:7am-7pm Mon-Fri; 10am-5pm Sat-Sun
Late pick-up fee:Half day boarding charge
Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:One overnight charge for boarding / one-day daycare charge

Care & Play

Group play
Solo play
Daily updates β€” Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 7 months for daycare

Extras

Multi-dog discount β€” $10 off per additional dog per day
Senior dog accommodations
Owner operated

What Reviews Say

361 reviews analyzed

Paws and Claws Pet Care is an exceptional facility with an overwhelmingly positive reputation, earning 4.9+ scores across nearly all categories. The standout feature is their training program led by Jeff Bushorr, who receives exceptional praise for his patience and effectiveness. Daily photo updates and communication consistently delight pet parents. The facility is described as state-of-the-art, clean, and spacious with thoughtful design elements. A few red flags exist including a kennel cough incident, a medication administration failure, and an alleged breed discrimination claim. The owner Emily responds professionally to all negative reviews and appears genuinely invested in customer satisfaction. The primary complaint is pricing being on the higher side, though most feel the quality justifies the cost.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.9
Facility
4.9
Communication
4.9
Drop-off / pickup
4.8
Safety
4.3
Value
4.2

People love

Jeff Bushorr training excellence(85)Daily photo updates and communication(78)Dog happiness and excitement to attend(65)Facility cleanliness and quality(52)Staff kindness and caring(48)Fran Schoenfeld training excellence(28)

Staff shoutouts

Jeff(95 mentions)Fran(32 mentions)Emily(28 mentions)Jess(8 mentions)Stacey(6 mentions)Tyler(4 mentions)Bob(3 mentions)Mallory(2 mentions)Brooke(2 mentions)ChristalCeliaHaleyNicoleEmmaMiaTaylorCorrineDan

Worth noting

Kennel cough outbreak - dog contracted kennel cough twice in 5 months

β€œMy poor dog has contracted kennel cough from Paws & Claws twice in 5 months!!!!”

Medication administration failure - dog not given medication during boarding

β€œDespite this, my dog was returned to me with almost all of her medications and doses unused. They did not administer over almost all of her medication.”

Potential breed discrimination - refusal to train certain breeds

β€œDefinitely don't sign up if you have anything other than a golden or a doodle. They didn't like bully breeds.”

Collar safety concern - conflicting information about collar removal in crates

β€œDuring the tour I asked an employee if they take the dogs collars off in cages... she said yes. During drop off I mentioned it and the employee said they don't do that in the facility.”

Pricing - considered expensive by some(8 mentions)

β€œAttentive but expensive!”

Grooming issues - incomplete cuts or nail trimming problems(3 mentions)

β€œDog only half done stated by them and yet $120 for grooming”

Confusing drop-off/pickup process(2 mentions)

β€œVery confusing process… giant valet sign when you pull in by a door with a big VIP sign above it…”

Owner replies to 100% of reviewsAvg response: 2dprofessional tone142 repeat customers

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities11 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.142

Pricing

Boarding

$62–$66/night

Daycare

$44–$48/day

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