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Castle Creek Pet Resort & Spa

Name: Castle Creek Pet Resort & Spa
Address: 4050 Virginia Pkwy, McKinney, TX 75071, McKinney, TX, 75071, US
Telephone: +1 214-491-6900
Rating: 4.7

4050 Virginia Pkwy, McKinney, TX 75071

4.7

89 Google reviews

Outdoor yardGroomingClimate controlled

Overview

Castle Creek Pet Resort & Spa is a 13,000 sq ft luxury pet care facility located on a family-owned horse ranch in McKinney, Texas. The facility offers upscale boarding suites with climate control, private outdoor patios, supervised group playtime, large fenced outdoor play areas, and full-service grooming spa. The facility features 24/7 fire and security monitoring and on-call veterinary services.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Safety & Emergency

Emergency vet protocol:On call

Fire safety system

Extras

Owner operated

What Reviews Say

88 reviews analyzed

Castle Creek Pet Resort & Spa is highly regarded for its exceptionally clean facilities and a staff that demonstrates genuine affection for the animals, often treating them like family. While the physical care and dog happiness scores are near-perfect, some customers express frustration over a lack of digital amenities like webcams or photo updates. Management is active in responding to reviews, though their tone can lean toward defensive when addressing complaints regarding grooming policies or scheduling errors.

Cleanliness

5.0

Dog happiness

4.9

Staff

4.8

Safety

4.8

Value

4.7

Facility

4.5

Drop-off / pickup

4.0

Communication

3.2

People love

Staff Care & Affection(15)Cleanliness(6)Handling Difficult/Anxious Dogs(5)

Staff shoutouts

Dez(2 mentions)Ashley(2 mentions)Roman

Worth noting

Grooming - Shaving/Matting(2 mentions)

“One time previously they shaved my dog rather than take the time necessary to work through his tangles.”

Lack of Digital Updates/Photos(3 mentions)

“They also don’t provide updates or photos or have cameras anywhere.”

Scheduling/Reservation Issues(2 mentions)

“This place is so disorganized. We had been using them for two years and they’ve lost our day care reservation more than once.”

Owner replies to 85% of reviewsdefensive tone14 repeat customers

Top Rated

4.7 stars from 89+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 89 reviews.

At a Glance

Google rating

4.7/ 5

Review score

4.5/ 5

Amenities3 of 14

Reviews89

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Contact facility for pricing

Contact

Visit Website +1 214-491-6900 4050 Virginia Pkwy, McKinney, TX 75071

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