Champion Kennels
149 Clinton Rd, Sterling, MA 01564
Overview
Champion Kennels is a family-owned pet care facility in Sterling, MA with over 34 years of experience offering boarding, daycare, grooming, and training services. They provide 24/7 on-site staff, individual indoor/outdoor rooms with heated floors, and specialize in pets with special needs including behavioral training for reactive dogs. The facility accepts cash or check only and offers add-on services like outdoor play, cuddle time, and enrichment activities.
Amenities & Policies
Required vaccinations: DHLPP BOOSTER, RABIES, KENNEL COUGH, TITERS ACCEPTED, FVRCP (cats), Leukemia negative (cats)
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
87 reviews analyzedChampion Kennels is overwhelmingly praised for exceptional training programs, grooming services, and a caring staff that knows pets by name. The facility is considered clean and safe with reasonable pricing. However, there are serious red flags including two incidents of dogs being overfed causing health issues, and one allegation of an illegal operation. Some customers also cite poor owner communication and inconvenient hours as drawbacks. The majority of the 87 reviews (approximately 70%) are 5-star ratings, indicating strong customer loyalty despite these isolated but significant concerns.
People love
Staff shoutouts
Worth noting
Dog overfed causing health problems (lethargy, not eating)
“My 55 pound German Shepard got fed 7 cups of food a day. When she normally eats between 3 and 3.5... our pup came home not eating and lethargic to the point where I called her Vet.”
Alleged illegal operation/tax evasion
“Not only are they running an illegal operation that avoids taxes.”
Dog traumatized by boarding experience
“My dog was completely traumatized by this experience and has been working his way back to normality.”
Appointment cancellation by facility with no apology(2 mentions)
“On the morning of his apt Champion kennels Texts me 1.5hrs before the apt to tell me THEY are canceling. No apology what so ever.”
Poor customer service/owner attitude(3 mentions)
“Dealing with the owner, Cindy, was the WORST!!!! Zero accountability on her end for her staffs' mistake.”
Inconvenient business hours
“You have to drop off before 4:30 (Hello people work) and only have a 1 hour window on Sunday's to pick up, which of course is 4-5, also inconvenient.”
Trainer quality inconsistency(2 mentions)
“The previous trainers were a bit harsh and i'd leave the classes confused”
At a Glance
Pricing
Boarding
$55–$175/night
Daycare
$25–$40/day
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