Olde Towne Pet Resort

Dog death during boarding

“I got a horrible call from this facility two days ago and was told my dog was dead! He stayed there for only three nights and died in the morning of the fourth day.”

Dog left without food for 8+ hours despite paid luxury suite

“Over 8 hours without a potty break is inexcusable negligence.”

Puppy returned in critical condition/dying

“At that time, I had a puppy that was so poorly cared for it was dying.”

Dog sprayed with water when asking to go outside - punishment for signaling

“Instead of being taken out. He was sprayed in his face with a water bottle until he subsequently went to the bathroom inside.”

Cat returned with feces matted in fur, red irritated skin, possible UTI

“Hard, packed feces the size of a small burger was matted in our cat's hair! The whole area was red, with missing hair.”

Dog placed in isolation kennel without water or comfort items

“We saw how afraid and frantic our dog was by being placed in a kennel. Our dog has never been subjected to this type of isolation.”

Medication not administered to boarding pet

“The medication bag was untouched so as the treats bags. Not only they failed to give the medication.”

Hidden fees and upcharging (photos, after-hours, extra services)(8 mentions)

“They want $5 to have a tech send iPhone photo of my dog that really makes me question whether we will be using this facility much going forward.”

Communication failures about services and scheduling(6 mentions)

“I was told day camp was included in the boarding price... but it still has to be scheduled separately.”

Package/credits expiring without reminder, lost money(3 mentions)

“They stole about $1000. Between last time and this time they STOLE about $600-1000.”

Dogs not getting promised walks/potty breaks(5 mentions)

“This is a huge concern for me and made me question if they even bothered to take them out at all.”

Inconsistent grooming quality(4 mentions)

“After our last appointment our dog had patches of long hair and it just wasn't a good cut.”

Staff not following care instructions(4 mentions)

“I asked to feed him only his own food and do not let him to play with other cats. I don't know what exactly happened, but he is never been the same since then.”