Club-K9

Puppy suffered broken leg requiring surgery after being dropped by staff member

“My five-month-old puppy broke his leg while in their care. According to staff, he was scratching at their feet and wanted to be picked up. In trying to do so, they dropped him—resulting in a fractured leg that required surgery.”

Dog came home limping after boarding - not addressed by staff

“Also, we realized that my lab mix is limbing while walking. That was never addressed when I asked 'was everything okay, and was there anything out of the ordinary.'”

Pricing confusion and unexpected costs

“Initially, I was told that it would be a total of $90 per day for both of my pups... Now it is $90 PER dog with a $37 late fee. My total was $1043 for 6 days.”

Dogs returned dirty or muddy

“It was time for me to pick them up, and they were completely covered in mud! My tan girl had her entire belly black. I had to wash them three times each.”

Special requests not honored

“We had asked on two separate occasions prior to our dogs stay for our dogs to be fed separately. Unfortunately, this request was not honored.”

Lack of follow-up on dog illness

“During this visit, one of my dogs became really sick... what was particularly disappointing was the lack of follow-up from the facility.”

Dog isolated from group play

“The first two times we brought Jack for daycare/overnight we were told how awesome a dog he is with people but that he didn't play nice with the other dogs, so he was isolated for the duration of his stay.”