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Chapel Hill Pet Retreat

Name: Chapel Hill Pet Retreat
Address: 6416 Alexander Dr, Chapel Hill, NC 27514, Chapel Hill, NC, 27514.0, US
Telephone: +1 984-484-8965

6416 Alexander Dr, Chapel Hill, NC 27514

4.7

84 Google reviews

Medication adminGrooming

Overview

Chapel Hill Pet Retreat is a dog boarding and daycare facility in Chapel Hill, NC offering both long-term boarding and doggy daycare services. The facility provides indoor runs in various sizes, grooming services, and add-on amenities like individual playtime, nature walks, and photo updates. Rates start at $35/night for boarding and $17 for half-day daycare, with multi-pet discounts available.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Daily updates — Paid

Feeding policy:House food available

Extras

Multi-dog discount — Second pet $40, third additional pets $35

What Reviews Say

84 reviews analyzed

Chapel Hill Pet Retreat enjoys overwhelmingly positive reviews with 79 of 84 reviews being 5-star ratings. The facility excels in staff friendliness, dog happiness, and communication—customers consistently praise the personalized attention their pets receive and the frequent picture updates. The new ownership has made notable improvements including renovations and extended hours. The few negative reviews (5 total) focus on a disputed flea infestation claim and email marketing confusion during the ownership transition, both of which the owner addressed professionally. This is clearly a trusted community fixture with many multi-year repeat customers.

Dog happiness

4.9

Staff

4.9

Cleanliness

4.8

Safety

4.8

Communication

4.8

Facility

4.7

Drop-off / pickup

4.7

Value

4.5

People love

Staff treats dogs like family/individual attention(25)Dogs excited to return/pickup happy and tired(22)Great communication/picture updates(18)Accommodating with last-minute bookings(12)New ownership/renovations improvements(8)Good for anxious dogs(5)

Staff shoutouts

Umair(8 mentions)Shy

Worth noting

Flea infestation claim

“Horrible experience dropped my dog off for a week only to pick her up infested with fleas..I strongly recommend not to bring your loved ones here!!!!!”

Email communication/ownership transition confusion

“I was under the impression that this was a rebrand of the previous dog care facility that closed down in February of 2023. My husband's email was used unsolicited, without our permission. I'm not thrilled with the deceitful manner this is being handled under new ownership.”

Owner replies to 38% of reviewsAvg response: 1dprofessional tone42 repeat customers

At a Glance

Google rating

4.7/ 5

Review score

4.8/ 5

Amenities2 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Boarding

$35–$50/night

Daycare

$17–$30/day

Contact

Visit Website +1 984-484-8965 6416 Alexander Dr, Chapel Hill, NC 27514

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